Returns & Exchanges
We want you to love your Ask & Embla pieces, which is why we offer a 30-day return window for all unworn jewelry in its original, sealed packaging. Please note that for hygiene reasons, earrings and body jewelry cannot be returned if the tamper-evident seal has been broken.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package with Care
Place the items in their original jewelry boxes and secure them in a padded mailer to ensure they are protected during transit.
Ship Your Return
Affix the provided shipping label to your package and drop it off at your nearest authorized postal carrier location.
Receive Your Refund
Once our team inspects your returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing