Frequently Asked Questions
Everything you need to know about your Ask & Embla experience.
What materials are used in your jewelry?
We prioritize high-quality, body-safe materials including 316L surgical grade stainless steel, 14k/18k gold plating, and solid titanium to ensure longevity and comfort for sensitive skin.
How do I determine my correct size for plugs and hangers?
Each product page includes a detailed size guide. We recommend using a digital caliper for precision, as sizing can vary slightly between different materials and handmade designs.
How long will it take for my order to arrive?
Standard international shipping typically takes 7-14 business days, while express shipping options arrive within 3-5 business days depending on your location and customs processing.
What is your return and exchange policy?
Due to hygiene reasons, we cannot accept returns or exchanges on body jewelry once the tamper-evident seal is broken. If the seal is intact, you may return items within 30 days of delivery.
How should I care for my jewelry to prevent tarnishing?
To maintain the luster of your pieces, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft microfiber cloth and store in a dry, cool place after use.
Do you offer worldwide shipping?
Yes, we ship to most countries globally. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.